Return & Refund Policy

Contactlensxchange guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified and checked By Our Quality Control team and then shipped sealed in the manufacturer’s sterile packaging and free of all manufacturer defects.

There will be no refund or exchange for orders shipped

However, You can request a refund within 30 days of your order date, if you find that you have been shipped the wrong items, the items are not sealed in the manufacturer’s sterile packaging, or you discover a problem with a lens.**Vials and multi-packs that have been opened, marked, or damaged are not returnable

**Notes -

• Only unopened boxes or glass vials can be returned for a full refund.
• Custom Lenses, including novelty and made-to-order lenses, can not be canceled, returned, or exchanged.
• A US$2.50 fee will apply to each return/ refund processed.
• Shipping and Handling fees are not refundable.
• All returns must be accompanied by a RMA (Return Merchandise Authorization) number obtained through our Customer Service Department or they will not be processed.
• Please be sure that your Packing Slip and Returns Form are inside the package you are returning. Your return may take longer to process if the Returns Form and the Packing slip are not also returned.
• I t can take up to 6 weeks to process your return (longer in the case of international and APO/FPO addresses).
   

If you have any additional questions, please contact our Customer Service Department for further assistance.