Shipping Information

When will my order ship?

At Contactlens Xchange, we are a United States based webstore and we deliver worldwide to our customers(internationally). We stock 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day.  Uncommon prescriptions and problems with contacting your eye care professional add time to the processing of your order. Made-To-Order and Custom lenses (most Toric lenses fall into this category) have to be specially ordered, as a result their processing times can vary so, please be patient.

You can check your Order Status online by logging into your Account.

Once your order has been shipped you can refer to the following chart to estimate shipping time: 

If you still have questions, please contact our Customer Service Department for additional assistance.

* Contactlensxchange is a US based websites with shipping/ logistics facility centrally located inorder to better serve our ever growing international customers ( worldwide). Shipping Time displayed above represents the number of business days after dispatch from our shipping/ logistics facility. The shipping Time are base on estimate only and delivery status can be trackable online.

We, Contactlensxchange cannot be responsible for any delay by different countries custom clearance procedure, bad weather condition or the respective Postal services delay in handling the mail parcel.

Announcement :

Please allow USPS or your postal service 2 - 4 business days to update your tracking status if your order has just been dispatched.

We will always email your tracking number or any order updates to you, if you did  not receive any of our message, please check your email system as it may be blocking our message to you ( check your spam folder )

• Please set your email system to recieve our message admin@contactlensxchange.com
  
• Please note that you can also check  your tracking number updates when you login to your member's area
• Use another Email address to contact us if required ( please indicate your Order ID so that we know who you are )
• Please update your prescriptions and shipping address correctly to avoid any delivery complication

Order processing time :

* Warehouse processing time 2 - 4 business days Max. ( standard contact lens )

* Custom lenses ( Toric lenses ), Multifocal lenses & Uncommon prescriptions will required additional time to process approx.  6 - 8 days or more due to its additional parameter ( cyl, axis, Power or with power -6.00 and above ). We will update you accordingly as this process required updates from the resepctive authorised agent

(Please note: Business days are Monday to Friday, excluding weekends and Public holidays observed by the Post Office.)

*** International shipping times do not include any unforeseen customs delays and bad weather condition. Customers are encouraged to contact their local customs bureau and Postal services for information on their customs duties, delivery time and/or other importation limitations.

Contactlens Xchange is not responsible for any sales taxes, duties or any other fees applied by the customs service in your country.

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How much does shipping and handling cost?

Shipping

Our Expedited Registered airmail Shipping method offers our customers a reliable service at extremely competitive prices.

• At Contactlens Xchange, we offers Registered Speed Post Airmail as the shipping options and is proven to be reliable and secured
• Our Registered Airmail Speed Post Airmail have been used to ship all International Orders with no problem and have received many favourable testimonials from our many customers throughout many years in service 

Shipping Charges: Only US$ $11.98 per order . No handling fee!

With our regular customers continued support, we deliver contact lenses anywhere in United States and the rest of the world with a flat shipping fee of only US$11.98 per order

 So now our customers can shop more with the same Flat Shipping Rate!

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Trackable Online

* Shipping Time represents the estimates once the order has been dispatched (it does not include warehouse processing time).

* Warehouse processing time 2 - 4 days Max. ( standard contact lens ) Custom lenses ( Toric lenses ) and Multifocal lenses will be 6 - 8 days or more, we will update you accordingly as this process required updates from the respective authorised agent

*** International shipping times do not include any unforeseen customs delays and bad weather condition. Customers are encouraged to contact their local customs bureau and Postal services for information on their customs duties, delivery time and/or other importation limitations.Contactlens Xchange is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.

No Handling fee - zero rated per order / invoice

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How do you ship your orders?

Contactlens Xchange offers Registered Speed Post Airmail as the shipping options, as it has already proven to be reliable and secured throughout many international countries ie . USA, UK, Canada, Australia, South Korean, Japan, Italy, Sweden, Germany , China and more .

Our Reliable Registered Airmail Speed Post ( Trackable online ) Shipping method offers our customers a reliable service at extremely competitive prices with a 100% delivery protection Guaranteed or your money back.

Note : Wrong address given by customers will not be covered under this 100% delivery protection policy

• Our Registered Airmail Speed Post Airmail have been used to ship all International Orders with no problem and have received many favourable testimonials from our many customers throughout many years in service

If you have any additional questions about shipping methods and pricing, you can contact our customer service

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Do you ship internationally?

Yes!  We ship orders worldwide every day.

Due to logistics constraints, we do not accept orders from Africa, laos, Brazil and Pakistan.

Delivery times vary, but orders generally arrive 7-18 business days after their dispatch date. It is important to check with local customs departments in order to avoid any unexpected fees, duties, or delays that might result from your country’s importation policies.

Contact lens Xchange is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department.

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Do you ship to APO or FPO addresses?

YES!  We ship to both USA APO and FPO addresses, and we are proud to continue to offer our services to the men and women of the US Armed Forces.

If you want to ship your order to an APO/FPO address, just enter either APO or FPO in the ’city’ field, then choose the appropriate two-letter code in the "state" field. In addition, please be sure to select United States in the "country" field.

APO/FPO State Codes

• AE - Armed Forces Europe, Middle East, Africa, and Canada
• AA - Armed Forces Americas
• AP - Armed Forces Pacific

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Can I ship my contact lenses to an address other than my billing address?

Yes, you can specify a different shipping address during the Checkout Process. The system will automatically bring up the address information saved to your account.  You can change / update this information in Step 2 of the Checkout process, changing either your billing or shipping address.  This updated information will then be saved in your Account as your default address information.

So, to update your Address Information:

• Select your Lenses and order as Normal.
• Once you have reached the checkout page, you can review the Billing and Shipping Addresses associated with your contactlens Xchange Account.
• Correct the information as needed.
• Then Click ’Continue.’

If you have any problems with this, please contact our Customer Service Department for further assistance.

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